Good Morning Folks. When last we spoke I was excited and preparing for the launch of Diablo IV Vessel of Hatred expansion. More than anything I was excited that the launch was happening at a reasonable hour so that both myself who is in Central Time Zone and Ace who is in Eastern Time Zone could actually participate in the game together. Throughout the day we made plans to hang out and chitchat while making our way through the campaign that evening. It is really moments like this that we both look forward to when we are both reasonably excited about something at the same time and can do nonsense together. So often we are playing totally different things, but the stars seemed like they were aligning to give us a new game launch to dig our teeth into in a manner that was going to be enjoyable and not trying to stay up until midnight.
Then roughly thirty minutes before the game was set to go live at 6 PM CDT, the bomb was dropped that the launch was going to be delayed. In what has become one of the least correct posts in a while, they stated that there was a “small technical issue” that would lead to a “small delay” to the launch of the game. In true Blizzard fashion, they gave us no real information to work with, and as a result, the rumor mill started filling in the gaps. PC players were stating that it was a problem with one of the console releases that was to blame for the delay, Console players were stating that it was something to do with Steam’s rigid update schedule… and in the vacuum, we were left without any facts to go on. The rest of the evening was dictated by 2-hour blocks… of just needing a few more hours… which ultimately led to the game launching roughly six hours late.
Diablo IV has had a fraught history since its launch last year. So much so that “D4 Bad” has become a prevalent meme in the ARPG community with countless music videos released on the theme of it being “dogshit”. Admittedly some of these are bangers and largely feature a cast of characters from the ARPG streaming scene. The Vessel of Hatred expansion launch was a grand coming out for the game again, a cotillion where it was being presented to the world to show how much it had improved. Last night’s botched launch pretty much destroyed that goodwill in an instant. Pretty much every streamer to some extent had to deal with the return of the “D4 Bad” crew to their chats, and honestly… they weren’t wrong. How many games has Blizzard launched throughout the years, and how many of them have they bungled at the finish line?
What is even worse is that Streamers were left holding the bag for the botched communications surrounding this situation. Blizzard was simply not giving any real information about what is going on. Contrast this with the way in which Eleventh Hour Games communicated at the launch of Last Epoch when it had so many server issues. I was way more willing to show forgiveness towards a group of developers that were sharing what was actually going on, and how they were trying to resolve it… rather than last night’s refrain of “just a few hours more”. Raxx spent the evening playing various games with his stream, doing a bracket of games for him to play and eventually falling into chess.
Darth Microtransaction attempted to keep the attention of the crowd by giving away copies of the expansion, handing out battle passes, and then playing a betting game with his audience. He would bet that the game would launch within the next thirty minutes, and then when that time had passed he would give another five subscriptions away to his viewers. At one point I know he had over three thousand folks tuned in and watching his stream, in which he was playing a video he had recorded of Vessel of Hatred in the background while playing Old School Runescape in the lower right-hand corner of the screen and attempting to keep chat engaged.
Pohx who is quite possibly the sweetest person in all of the Path of Exile community, decided to give the launch of the expansion a go. He spent the evening playing Warcraft 3 custom maps and then eventually said fuck it and went to bed. I ultimately gave up around 9 pm and went to bed, I am not sure when Ace did but I don’t think they stayed up that late. I am glad that I gave up because the game did not roll out until after 11 PM my time and with it came a 23 gig patch… essentially negating the whole process of preloading the game that we did earlier this week. This is a massive black eye towards the game and towards the team behind it.
I was clearly annoyed enough to devote an entire blog post to that fact this morning, but in truth I was mostly having a chill night. I kept various Streams open in the background throughout the night so I could find out tidbits of information as they trickled out. The majority of the evening I spent in Path of Exile slowly chipping away at challenges, ultimately knocking two of them out. My map runners also brought about four divines last night so it was a pretty great time all around. I think my biggest frustration about this whole situation is the complete and total communications fail from Blizzard. I am not sure what they were thinking by trying to constantly diminish the impact of this outage because clearly, it backfired. Had they just been honest and set reasonable expectations… folks would have gone about their night and done other things rather than feverishly waiting for the launch of a game that was not coming… or at least that was arriving almost six hours late.
This morning I got in briefly and created a Spiritborn because I figured I might as well try the class while it was likely to have some grossly overpowered builds. I was happy to see that there was the option to create a character and start with the new campaign without also having to complete the original campaign. I’ve created a seasonal character because essentially my stable of standard characters is dead to me. I am probably going to go the whole poison Centipede build with it because it looks wild. I used to like playing the Monk in Diablo III, and I figure this is going to feel a bit like that based on the video footage I have seen.
I sincerely hope that the community did not devolve into death threats last night, but the Diablo IV team deserves some ire for their fumbling of this launch. More than anything they need to reassess how they communicate with players because what I saw last night was insufficient and sad.
